Our commitment to protect your privacy
It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with appropriate respect ensuring protection of your personal information. Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Who are we?
We are an organisation that offers financial products and services within the mortgage industry. We process and assess information in respect of loan applications. We locate funders suitable to provide loans to you. We also market other products.
When we refer to personal information we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
Why we collect your personal information
We collect and receive personal information from our customers or from other business referrers in order to conduct our business, including assessing and obtaining approval for loans. From time to time we may offer other products and services. To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. The types of organisations to which we are likely to disclose information about you include other mortgage intermediaries, lenders’ valuers, lenders’ mortgage insurers, surveyors, accountants, credit reporting agencies and lawyers.
We may also disclose your personal information to any other organisation that may have or is considering having an interest in your loan or in our business.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information only directly from you.
To whom will we disclose your personal information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to. Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that:
(a) The organisation has a commitment to protecting your personal information at least equal to our commitment; and
(b) You have consented to us doing so.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.
From time to time we may use your personal information to provide you with current information about mortgage loans, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with and other marketing material such as personal greetings, eg. birthday or Christmas cards.
If you do not wish to receive marketing information please contact our office by telephoning 1300 851 103 or by writing to us at Level 8, 124 Exhibition Street, Melbourne Vic 3000.
You may also at any time change your decision to receive such information by contacting our office. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may contact us as detailed under “Direct Marketing” above.
We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
Access to your personal information
We will provide you with access to your personal information we hold about you. You may request access to any of the personal information we hold about you at any time. To access personal information that we hold about you, you may contact us as detailed under “Direct marketing” above.
We may charge a fee for our cost in retrieving and supplying the information to you.
Denied access to personal information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided if we deny you access to information we hold on your behalf.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you.
However, where it is lawful and practical to do so, we will offer you the opportunity of doing business with us without providing us with personal information.
Such a situation would be where you make general inquiries about interest rates or current promotional offers.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise of defence of a legal claim.
Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record or health.
How safe and secure is your personal information held by us?
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification or disclosure.
You may request further information about the way we manage your personal information by writing or by email to firstname.lastname@example.org