Carmen was very attentive to our needs and responded to our questions immediately. She always made the time to sit down us and walk us through anything we required help with, which elevated any uncertainty we had. Carmen sorted out a lot of things for us.
Only negative feedback we have is about our conveyancer (iconvey) which you guys recommended to us. Our converyancer didn't seem to know enough about what needed to be done when we came across some issues. (e.g. when we requested for the FHBG on settlement), Carmen was great and was able to jump in to smooth out any edges we came across.
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